I blogged on Fedex failing to deliver a shipment of fish some years back. Unbelievably, their ineptitude happened again.
It was fishy stuff again – caviar this time – but thankfully not with the same tragic result of the product rotting in a warehouse. This incident featured a driver lying about attempting to deliver, meaning that I had to pick the package up from their warehouse and made our dinner very late.
The most irritating thing was neither the dishonest driver nor the service rep mechanically repeating company line, but the message Fedex sent after I picked the package up.
Come on, Fedex! It wasn’t delivered. It was picked up. You could at least acknowledge that one thing. I’m thinking of calling to see if they will make that change. Maybe?